Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made within 3 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

In case of receipt of damaged or defective items, please report to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 3 days of receipt of the products. If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.

In case of any refunds approved by Namrata Bajaj, it will take 5 days for the refund to be processed and credited to you.

Return Policy

We offer return/exchange within the first 5 days from the date of your purchase. If 5 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.

To become eligible for a return or an exchange:

• The purchased item should be unused and in the same condition as you received it.
• The item must have its original packaging.
• If the item was purchased on sale, it may not be eligible for a return/exchange.

Further, only such items will be replaced by us (based on an exchange request) if such items are found defective or damaged.

You agree that there may be certain categories of products/items that are exempted from returns or refunds. Such categories of the products will be identified to you at the time of purchase.

For exchange/return accepted requests (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about the receipt of the returned/exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e., return/exchange) will be processed in accordance with our policies.